How Pharmacists Protect Customers’ Health Information

In operation for nearly two decades, Woodbury Pharmacy, owned and operated by Maher Ishak, serves upstate New York residents. Maher Ishak, a pharmaceutical veteran, provides a full-line pharmacy that uses Scrip Pro Robot, a dispensing system that reduces contamination and human error when preparing prescriptions. Woodbury Pharmacy was nominated as one of the best pharmacies in Orange County for two consecutive years.

According to the Health Insurance Portability and Accountability Act, commonly referred to as HIPAA, pharmacies must maintain strict confidentiality of customers’ pharmaceutical records. As such, pharmacists may only disclose protected health information (PHI) to health care practitioners, who are currently prescribing medication to the patient. They may also release limited information to companies, like insurance agencies, to fulfill prescription payments. For all other parties, patient consent, in the form of a written, oral, or electronic statement, is necessary to share PHI.

In addition, pharmacists are responsible for maintaining controlled access to computer hardware so that only authorized personnel have admittance to a patient’s PHI. They work with vendors to integrate added safety measures that protect data transmittal over open networks. The use of data encryption and secure passwords are typical practices.


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